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Accounts Executive
India Calicut
23-04-2024
Job type
Full time
Reference
JSS-AC-1030
Overview

John and Smith Solutions is a forward-thinking and innovative global leader in providing top-notch business and technology solutions. At John & Smith, we pride ourselves on our commitment to excellence, agility, and adaptability in this ever-evolving digital landscape.

With a diverse and talented team of professionals, we offer a wide range of services, including IT consulting, software development, data analytics, and digital marketing. Our approach is built on the foundation of strong customer relationships, ensuring that we deliver tailored solutions that not only meet but exceed our clients' expectations.

As a rapidly growing organization, we are continually seeking talented, ambitious, and driven individuals to join our dynamic team. At John and Smith Solutions, we foster a collaborative and inclusive work environment, where every team member's voice is valued, and opportunities for personal and professional growth are abundant.

Join us at John and Smith Solutions and be part of a team that is dedicated to shaping the future of technology and making a difference in the world of business.

Job Description
We are seeking a dedicated and experienced Accounts Executive to join our team. The ideal candidate should have a strong background in accounting, with a minimum of 1-2 years of experience in a similar role. The Accounts Executive will be responsible for managing the day-to-day accounting operations, financial reporting, and providing support to the management team.
Key Responsibilities:
  • Manage the day-to-day accounting activities, ensuring accurate and timely recording of financial transactions.
  • Prepare and review monthly and annual financial statements, including balance sheets, income statements, and cash flow statements.
  • Ensure compliance with applicable accounting standards, company policies, and statutory requirements.
  • Review and approve journal entries and account reconciliations.
  • Coordinate and support the annual audit process, liaising with external auditors as necessary.
  • Assist in budget preparation and financial forecasting.
  • Analyze financial data and provide recommendations for process improvements and cost savings.
  • Monitor and manage accounts payable and accounts receivable functions.
  • Ensure timely and accurate filing of tax returns and other statutory reports.
  • Collaborate with cross-functional teams to support business decision-making.
  • Provide guidance and mentorship to junior accounting staff.

Requirements:

  • Bachelor’s degree in accounting, Finance, or a related field.
  • 1-2 years of experience in an accounting role, preferably in a service-oriented organization.
  • Strong knowledge of accounting principles, practices, and regulatory requirements.
  • Proficiency in accounting software and Microsoft Office Suite, particularly Excel.
  • Excellent analytical, problem-solving, and communication skills.
  • High attention to detail and strong organizational skills.
  • Ability to work independently and as part of a team.
  • Professional certification such as CA, CPA, or ACCA is a plus.

What We Offer:

  • A competitive salary and benefits package.
  • A supportive and dynamic work environment with opportunities for growth and development.
  • Exposure to a diverse range of industries and clients.
  • Opportunities for continuous professional development.

Apply Now





HR Executive
India Calicut
19-04-2024
Job type
Full time
Reference
JSS-HR-1029
Overview

John and Smith is a consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. John and Smith will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ John and Smith

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every John and Smith’er, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and John and Smith itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

Job Description

The HR Executive is an integral part of John & Smith and HR. Your goal is to create an outstanding employee experience for John & Smith by delivering HR-related services and supporting our employees as they support our customers and clients. Help John & Smith’s clients to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with John & Smith strategy.

Your Role and Responsibilities

  • Acts as a talent advisor by identifying appropriate stakeholders for hiring needs, providing outstanding guidance to hiring managers and their interview teams to shape their talent needs to best match the needs of the client and external talent
  • Gathers market data and landscape for the Hiring Manager to support and influence hiring
  • strategies and decision making, and is informed of market trends and recruiting practices
  • Acts as a Brand Ambassador, builds out talent networks and activates knowledgeable industry sources to develop and generate an ongoing pool of candidates through a diverse mix of sources
  • Delivers on the promise to recruit a diverse candidate pipeline and slate
  • Is proactive in achieving hiring targets through an effective selection process
  • Uses data to create, measure and scale smart recruiting tactics
  • Manages the hiring process and a first-class candidate experience end-to-end, with support of the coordinators and sourcers when and where applicable
  • Works closely with the business and HR colleagues throughout the search process providing consistent communication and incredible service
  • Executes required changes to ensure compliance
  • Manages (pre-)closing of the candidates and hiring managers
  • Continually develops domain knowledge of the business function
  • Handles multiple problems simultaneously with high judgment

Required Technical and Professional Expertise

  • Minimum 1+ years of experience in recruitment standard methodologies (preferably Non-Technical Recruitment)
  • Experience with both high volume recruitment as well as specialist searches
  • Strong experience in a client management role working across a variety of stakeholders
  • Experienced negotiator and ability to (pre-)close on deals
  • Expertise in sourcing through social media channels and other innovative sourcing channels
  • Demonstrable experience in partner management and strength to hold difficult conversations with them
  • Build expertise in deep domain knowledge, understanding of business strategy and drive

Preferred Technical and Professional Expertise

  • Experience in direct sourcing and recruitment experience in a corporate or consultancy
  • Equipped with consultative instinct, passionate about recruiting and not view the role as transactional
  • Proficiency and experience in Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) will be an advantage
  • Ambitious individual who can work under their own direction towards agreed targets/goals
  • Proven change management and be open to it good time management and work under tight deadlines
  • Demonstrated interpersonal skills while contributing to team effort by accomplishing related results as needed
  • Gained technical knowledge by attending educational workshops, reviewing publications

Apply Now





General Manager
India Calicut
11-02-2024
Job type
Full time
Reference
JSS-OPS-1028
Overview

The Opportunity

We are seeking a dynamic and experienced female leader, aged between 35 and 45, to take the helm of our Healthcare Client Operations division in the UK.  This is a high-impact role in which you'll be responsible for the seamless operations of a key client. Your exceptional management skills will ensure our reputation for delivering top-notch healthcare recruitment solutions.

Job Description

Your Key Responsibilities

Team Leadership: Motivate and guide a skilled team of healthcare recruitment professionals, fostering a collaborative and performance-driven work environment.

Rota & Scheduling Management: Develop and optimize workforce schedules to meet client demands and ensure optimal staffing levels.

Payroll & HR Operations: Oversee accurate and timely payroll processing, and support various HR processes including onboarding, performance management, and employee relations.

Financial Oversight: Analyze operational costs, prepare budgets, and provide regular financial reports for informed decision-making.

Client Relationship Management: Act as the primary point of contact for the client, building strong partnerships and addressing their needs proactively.

Qualifications Needed

Education: Bachelor's degree in Business Administration, Operations Management, Human Resources, or a related field. An advanced degree would be advantageous.

Experience: At least 5 years of experience in an operations management role, ideally within healthcare recruitment or a similar service-oriented industry. Proven experience in team leadership and a track record of successfully overseeing complex operational processes.

Skills:

Outstanding organization and time management
Strong analytical skills and financial acumen
Excellent interpersonal and communication skills
Ability to adapt to a fast-paced, dynamic environment

We welcome applications from talented women seeking to re-enter the workforce after a career break. We recognize the value of diverse experiences and perspectives and are committed to fostering an inclusive and supportive work environment.

Who You Are

Proven Experience: You have a demonstrable track record of success in operations management within the healthcare recruitment sector or similar service-focused industry.

Exceptional Leader: You are a natural leader who empowers teams to achieve their full potential, while prioritizing individual development and support.

Meticulous Organizer: You are highly organized with a keen eye for detail, ensuring accuracy and efficiency in scheduling, payroll, and financial processes.

Problem-Solver: You thrive on problem-solving, navigating complex situations with clear communication, data-driven decision-making, and sound judgment.

Why Join Us

Shape Operations: Take on a role with a high level of autonomy and make your mark on our healthcare client operations in the UK.

Direct Impact: Collaborate with our executive leadership, including the COO, while influencing the strategic direction of our healthcare client operations in the UK.

Growth Environment: Enjoy a dynamic and supportive work environment where your contributions are valued, and advancement opportunities abound.

Competitive Package: Receive a best-in-industry salary and benefits package designed to reward your expertise and dedication.

Working Hours: 13:30 to 22:00, Monday to Saturday (Alternate Saturdays Holiday)

Perks:

Festival Bonus
Medical Insurance
PF (Provident Fund)
Sick Leave
Casual Leave
Earn Leave

Apply Now





Human Resource Manager
India Calicut
11-02-2024
Job type
Full time
Reference
JSS-HR-1027
Overview
The Human Resources Manager provides management-level leadership and guidance to the HR functions, in addition to performing all of the day-to-day HR functions. The Human Resources Manager is responsible for talent acquisition, diversity initiatives, internal staffing, on-boarding, conditions of employment, retention of staff, benefits, health management programming, performance appraisals, and setting, enforcing, and evaluating legally compliant human resources policies, procedures, and best practices.
Job Description

Develop and implement HR strategies and initiatives aligned with the overall business strategy.

  • Bridge management and employee relations by addressing demands, grievances or other issues.
  • Prepare and process the payroll of the company.
  • Oversees employee disciplinary meetings, terminations, and investigations.
  • Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
  • Manage the recruitment and selection process.
  • Support current and future business needs through the development, engagement, motivation and preservation of human capital.
  • Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.
  • Nurture a positive working environment.
  • Oversee and manage a performance appraisal system that drives high performance.
  • Assess training needs to apply and monitor training programs.
  • Report to management and provide decision support through HR metrics.
  • Ensure legal compliance throughout human resource management.

Apply Now





Payroll Assistant - UK Client
India Calicut
11-02-2024
Job type
Full time
Reference
JSS-PRL-1026
Overview
 We are searching for a sharp payroll assistant for UK Clients to ensure that staff members are compensated for their work in weekly basis. The payroll assistant will be required to gather all information pertaining to work patterns and salary deductions, and to ensure that this is captured accurately on our payroll software.
Job Description
You should also provide employees with insight into payroll activities and work to resolve their queries, as needed
  • Gathering and examining timesheets to ensure their validity.
  • Entering start and end times onto the payroll software.
  • Ensuring that compensation for overtime work is calculated at the appropriate rate and that annual leave is calculated accordingly, if applicable.
  • Performing all tasks well before the pay run to ensure that staff members are compensated and notified on time.
  • Working to resolve discrepancies in payments as a matter of urgency.
  • Addressing queries about payroll-related issues.
  • Confirming that legally mandated and optional deductions have been processed correctly.

Apply Now





IT and Network Support Engineer
India Calicut
11-02-2024
Job type
Full time
Reference
JSS-IT-1025
Overview
Job Description:
We are looking for a motivated and experienced IT and Network Support Engineer to join our team. The ideal candidate will have a minimum of one year of experience in IT and network support, with a passion for problem-solving and a commitment to delivering the highest levels of performance.
 
Job Description

 

Key Responsibilities:

  • Provide technical support for both hardware and software issues our users encounter
  • Manage the configuration and operation of client-based computer operating systems
  • Monitor the system daily and respond immediately to security or usability concerns
  • Create and verify backups of data
  • Respond to and resolve help desk requests
  • Upgrade systems and processes as required for enhanced functionality and security issue resolution
  • Administer infrastructure, including firewalls, databases, malware protection software and other processes
  • Review application logs
  • Install and test computer-related equipment
  • Provide end-to-end technical support and troubleshooting for network issues including LAN/WAN, firewalls, routers, switches, and other networking devices.
  • Monitor network performance to determine if adjustments are needed and to identify outages or other network issues.
  • Install, configure, and maintain network hardware and software, analyzing problems and monitoring networks to ensure their availability to users.
  • Establish and maintain user accounts, profiles, file sharing, access privileges and security.
  • Perform data backups and disaster recovery operations to ensure business continuity.
  • Coordinate with vendors and with company personnel to facilitate purchases and support activities.
  • Design and deploy company LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPSs, and other hardware.
  • Oversee new and existing equipment, hardware, and software upgrades relating to network and systems.
  • Participate in managing all network security solutions including firewall, anti-virus, and intrusion detection systems.
  • Document network problems and resolutions for future reference.
  • Train staff on new hardware or software applications as required.
  • Recommend improvements to the network, system, and application infrastructure.
  • Perform routine network startup and shutdown procedures, and maintain control records.
  • Provide emergency on-call support on a rotating schedule.
  • Ensure proper recording, documentation, and closure of troubleshooting guides.
  • Act as a liaison between staff and the technology department to resolve issues.
  • Work closely with departmental managers to determine the maintenance and growth needs of the network.
  • Monitor and test network performance and provide network performance statistics and reports.

Qualifications:

  • Minimum of 1 year of experience in IT support or network engineering
  • Familiarity with various operating systems and platforms
  • Resourcefulness and problem-solving aptitude
  • Excellent communication skills
  • Degree in Computer Science, engineering or relevant field is a plus
  • Certifications such as CompTIA Network+, CCNA, or similar will be advantageous

What We Offer:

  • A vibrant and dynamic team environment
  • Competitive salary and benefits
  • Professional growth opportunities
  • Flexible work hours
  • Innovative and challenging projects

Apply Now





Software Tester
India Calicut
10-02-2024
Job type
Full time
Reference
JSS-IT-1009
Overview

We are looking for a QA Tester to assess software quality through manual testing. You will be responsible for finding and reporting bugs and glitches.

In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases and are passionate about quality, we- d like to meet you.

Ultimately, you will ensure that our products, applications, and systems work

Job Description

Responsibilities

- Review and analyze system specifications

- Execute test cases and analyze results

- Evaluate product code according to specifications

- Create logs to document testing phases and defects

- Report bugs and errors to development teams

- Help troubleshoot issues

- Conduct post-release/ post-implementation testing

- Work with cross-functional teams to ensure quality throughout the software development lifecycle

Requirements

- Proven experience as a QA tester or similar role

- Familiarity with Agile frameworks and regression testing is a plus

- Ability to document and troubleshoot errors

- Excellent communication skills

- Attention to detail

- Analytical mind and problem-solving aptitude

- Strong organizational skills.

Apply Now





Senior Laravel Developer
India Calicut
09-02-2024
Job type
Full time
Reference
JSS-IT-1018
Overview

Responsibilities for PHP Laravel Developer

  • Discussing project aims with the client and development team.
  • Designing and building web applications using Laravel.
  • Troubleshooting issues in the implementation and debug builds.
  • Working with front-end and back-end developers on projects.
  • Testing functionality for users and the backend.
  • Ensuring that integrations run smoothly.
  • Scaling projects based on client feedback.
  • Recording and reporting on work done in Laravel.
  • Maintaining web-based applications.
  • Presenting work in meetings with clients and management.
Job Description

Requirements for PHP Laravel Developer

  • A degree in programming, computer science, or a related field.
  • 3 - 5 years experience in working with PHP, performing unit testing, and managing APIs s.
  • Minimum 3 year experience in framework
  • A solid understanding of application design using Laravel.
  • Knowledge of database design and querying using SQL.
  • Proficiency in HTML, JavaScript (especially in vue.js & react.js), CSS, Bootstrap and Ajax.
  • Practical experience using the MVC architecture.
  • Code repositories management in GIT.
  • A portfolio of applications and programs to your name.
  • Problem-solving skills and critical mindset.
  • Great communication skills.
  • The desire and ability to learn.

Apply Now





Senior Accountant
India Calicut
09-02-2024
Job type
Full time
Reference
JSS-AC-1019
Overview

John and Smith Solutions is a forward-thinking and innovative global leader in providing top-notch business and technology solutions. At John & Smith, we pride ourselves on our commitment to excellence, agility, and adaptability in this ever-evolving digital landscape.

With a diverse and talented team of professionals, we offer a wide range of services, including IT consulting, software development, data analytics, and digital marketing. Our approach is built on the foundation of strong customer relationships, ensuring that we deliver tailored solutions that not only meet, but exceed our clients' expectations.

As a rapidly growing organization, we are continually seeking talented, ambitious, and driven individuals to join our dynamic team. At John and Smith Solutions, we foster a collaborative and inclusive work environment, where every team member's voice is valued, and opportunities for personal and professional growth are abundant.

Join us at John and Smith Solutions and be part of a team that is dedicated to shaping the future of technology and making a difference in the world of business.

Job Description

We are looking for a dedicated and experienced Senior Accountant to join our team. The ideal candidate should have a strong background in accounting, with a minimum of 2-3 years of experience in a similar role. The Senior Accountant will be responsible for overseeing the day-to-day accounting operations, financial reporting, and providing support to the management team.

Key Responsibilities:

· Oversee the day-to-day accounting activities, ensuring accurate and timely recording of financial transactions.

· Prepare and review monthly and annual financial statements, including balance sheets, income statements, and cash flow statements.

· Ensure compliance with applicable accounting standards, company policies, and statutory requirements.

· Review and approve journal entries and account reconciliations.

· Coordinate and support the annual audit process, liaising with external auditors as necessary.

· Assist in budget preparation and financial forecasting.

· Analyze financial data and provide recommendations for process improvements and cost savings.

· Monitor and manage accounts payable and accounts receivable functions.

· Ensure timely and accurate filing of tax returns and other statutory reports.

· Collaborate with cross-functional teams to support business decision-making.

· Provide guidance and mentorship to junior accounting staff.

Requirements:

· Bachelor’s degree in accounting, Finance, or a related field.

· A minimum of 2-3 years of experience in an accounting role, preferably in a service-oriented organization.

· Strong knowledge of accounting principles, practices, and regulatory requirements.

· Proficiency in accounting software and Microsoft Office Suite, particularly Excel.

· Excellent analytical, problem-solving, and communication skills.

· High attention to detail and strong organizational skills.

· Ability to work independently and as part of a team.

· Professional certification such as CA, CPA, or ACCA is a plus.

 

What We Offer:

· A competitive salary and benefits package.

· A supportive and dynamic work environment with opportunities for growth and development.

· Exposure to a diverse range of industries and clients.

· Opportunities for continuous professional development.

Apply Now





Customer Relationship Executive
India Calicut
07-02-2024
Job type
Full time
Reference
JSS-CRM-1021
Overview

Customer Relationship Executive- We are currently hiring for our customer representative position. As a customer relationship Executive, you will be working with our industry leading clients.

There is a substantial difference between having a job and then having a job that you enjoy. Here at John & Smith, we want to make sure that work is more than just another four-letter word. We want you to be part of something that you enjoy and we want to help you invent your career.

At John & Smith you will enhance your communication skills, sales skills, or customer service skills through the variety of programs that we will develop your skill set to. The development we give you in each of these areas will help you market yourself. We will support your professional growth no matter where you want to go.

Job Description

What To Expect
What can expect from this entry level position:

  • Fielding a variety of incoming and/or outgoing calls on behalf of our clients
  • Putting the customer first by providing world-class customer service
  • Documenting information in client systems for accurate record keeping
  • Gaining a deeper knowledge and understanding of different industries
  • Satisfaction and pride in helping people and producing high quality of work
  • A work culture that believes in the power of working and communicating as a team
  • A work culture that supports the unique needs and career aspirations of each individual
  • Comprehensive trainings and development methods throughout your tenure that will challenge you to grow

What We Offer

  • The opportunity to invent your career
  • Rotational schedules including alternate weekend off
  • Advancement opportunities (we promote heavily from within)
  • A second family

Qualifications - What We Are Looking For
Additional requirements for this CRE role include:

  • Flexibility to adapt to changes in a growing organization
  • Positive attitude with a drive for success
  • Computer proficiency
  • Strong listening and problem solving abilities
  • Passion for helping people
  • Dependable, reliable, with a strong attention to detail
  • Strong Communication skill in English

Why You Should Be Part Of Our Team

We promote heavily from within and you’ll learn skills from the most tenured Leadership team in the industry. During your career here at John & Smith you’ll have the opportunity to Mentor, join Committees or position yourself for growth within the Leadership team. At the very least you will walk away from this job positioned with the skills necessary to be successful in careers ranging from Communication to Customer Service to Member Services to Sales.

Apply Now





SEO Specialist
India Calicut
06-02-2024
Job type
Full time
Reference
JSS-DM-1017
Overview

The SEO Specialist is a critical thinker who understands how to execute effective search engine optimization strategies and create engaging digital user experiences based on data analysis. The SEO Specialist has a strong grasp of SEO best practices, is mindful of industry changes and emerging trends, understands consumer behavior, and adapts quickly to new media. The SEO Specialist plans, governs, and measures SEO tactics, makes data-driven decisions, and clearly and confidently communicates recommendations to others.

The SEO Specialist plays a crucial role in executing our clients and at times, John & Smith's digital marketing strategy, and should have a full grasp of SEO best practices to ensure deliverables meet or exceed goals. The role requires strong communication skills, timeliness, attention to detail, and critical thinking to ensure accuracy and a high standard of quality for all deliverables. The Freelance SEO Specialist is a freelance/contract position reporting to the ICT Operations Manager. 

Job Description

Specific Responsibilities Include:

  • Plan and execute SEO campaigns for assigned accounts
  • Execute tactical SEO work, including tagging/metadata (ex. title tags, meta descriptions, H1 wrappers/header tags, etc.), link building, image optimization, landing page optimization (updating calls to actions, copy, forms, etc.), and more
  • Create new web pages in our content management system, such as recommended search (pre-populated listings) pages
  • Perform client, keyword, market, and competitor research, at times using third party tools like SpyFu, Screaming Frog, Google Analytics, and others
  • Ensure compliance with real estate and organic search guidelines, and avoid black hat techniques that would adversely impact SEO performance and our clients user experience
  • Evaluate large data sets to identify trends, monitor key performance indicators and recommend optimizations; prepare performance reports on a regular and ad hoc basis
  • Present substantiated recommendations that have a direct bearing on SEO results, such as domain changes, keyword strategies, page and content creation, and landing page optimization opportunities
  • Responsible for performance outcomes
  • Understand client and internal goals and work collaboratively to achieve and exceed results
  • Stay abreast of new developments and industry changes in organic search and digital content marketing, and translate those into actionable recommendations

Qualifications:

  • Motivated and able to work independently
  • Understanding of, and skilled with, all things digital
  • 2+ years of related work experience or internships
  • Knowledge of SEO best practices and experience implementing SEO strategies (ex. tagging, link building, UX, content management); basic understanding of HTML and CSS is a plus
  • Experience with data and analytics
  • Strong written and verbal communication skills
  • Advanced computer skills, particularly Microsoft Excel and PowerPoint
  • Strong quantitative and qualitative analytical skills; knowledge of analytics and reporting platforms such as Google Analytics, Google Search Console, SEMRush, Screaming Frog, etc.
  • Ability to measure the effectiveness of strategy (traffic, engagement, conversions) on client goals
  • Strong time management skills; ability to manage multiple projects, hit tight deliverable timelines, and deliver effective results in a fast-paced, continuously evolving environment
  • Experience with digital media strategies such as paid search, display, and social media advertising is a plus

Apply Now





Sr. Customer Relationship Executive
India Calicut
05-02-2024
Job type
Full time
Reference
JSS-CRM-1012
Overview

Business Overview:

Take your next career step at John & Smith with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

You might know us for the great work we do across our wide variety of projects. We're proud to say it's thanks to our people's diversity of thought, expertise and knowledge. And when you join us, you'll be a part of this genuinely collaborative environment, where everyone's voice is valued and treated equally.

At John & Smith, a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more. By living our culture, both as individuals and as a team, we establish and advance our presence as a brand that is global, innovative, and caring. Our culture also leads the way for us to be and become a Company with a Purpose. We try to achieve this by making responsibility personal and adopting sustainability as a way of life at John & Smith.

That is the John & Smith way… to RISE!

What makes a great team? A diverse team!

We are passionate about finding the right people to join our team and we understand that everyone has specific things they want for their personal and career development, so please do speak to us, and let us know what matters to you!

Interested? Get in touch with our Talent Acquisition team! We look forward to speaking with you!

A job isn’t just a job, its who you are!

Additional Information

John & Smith is an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.

John & Smith cares about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.

Job Description

We are currently looking to expand our team to include a new customer success representative.

You will be responsible for handling all inbound customer support queries, answering questions and providing appropriate resolutions.

Day To Day Responsibilities

  • Be the first point of contact for all our customers requiring support; answering questions and providing solutions.
  • Escalate support tickets to the appropriate members of our team where required and work with them on resolutions.
  • Maintain our help documentation to ensure customers are able to obtain self-help support when needed.
  • Become a process expert so you can guide our clients towards the best use of the system.

Skills Needed To Succeed

  • Problem solving, to understand why a customer is contacting us and exactly what they need.
  • Strong attention to detail to ensure you’re answering queries correctly.
  • Excellent written and verbal communication skills, so you can explain your solution to the customer.
  • Relationship building, to get to know our customers and their needs.
  • The ability to work independently and as part of a team.
  • Good time management skills.
  • Comfortable working with software and technology.
  • Experience working with clients in a business environment.

Apply Now





Human Resources Team Lead – UK Client (Healthcare)
India Calicut
03-02-2024
Job type
Full time
Reference
JSS-HR-1020
Overview

John and Smith Solutions is a cutting-edge technology company based in the United Kingdom and India. We specialize in Data Transformation, Cybersecurity, Application Engineering, Data Analytics, and Digital Compliance Services. Our mission is to empower businesses with innovative technology solutions to enhance efficiency, productivity, and overall growth.

We are currently seeking an experienced Human Resources Team Lead to join our team and work with one of our esteemed clients in the Healthcare domain. The ideal candidate will have a strong background in human resources management, excellent communication skills, and the ability to thrive in a fast-paced, dynamic environment.

Job Description

Key Responsibilities:

  •  Lead, manage and develop a team of HR professionals, ensuring the delivery of high-quality HR services to our client in the healthcare domain.
  • Partner with client stakeholders to understand their HR needs and develop strategic HR plans to support their objectives.
  • Implement HR policies and procedures, ensuring compliance with UK employment laws and regulations.
  • Oversee recruitment, onboarding, training, and development initiatives to attract, retain, and develop top talent.
  • Manage employee relations, performance management, and compensation and benefits programs.
  • Monitor HR metrics and analytics to identify trends and areas for improvement, making data-driven decisions to enhance HR processes and systems.
  • Collaborate with other John and Smith Solutions teams to ensure seamless integration and alignment of HR services with our client's objectives.

Qualifications:

  • A Bachelor's degree in Human Resources, Business Administration, or a related field.
  • A minimum of 5 years of experience in human resources, with at least 2 years in a leadership role.
  • Experience working with clients in the healthcare domain is a plus.
  • Strong knowledge of UK employment laws and regulations.
  • Exceptional communication, interpersonal, and conflict resolution skills.
  • Proficiency in HRIS systems and Microsoft Office Suite.
  • Ability to work in the designated UK schedule (1:30 PM - 10:30 PM).

What We Offer:

  • A competitive salary range of INR 20,000.00 - 25,000.00 CTC per month.
  • Opportunities for professional growth and development within a dynamic, international team.
  • Exposure to working with leading healthcare organizations.
  • A collaborative, supportive, and innovative work environment.

Apply Now





Process Lead / Team Leader - Business Process
India Calicut
03-02-2024
Job type
Full time
Reference
JSS-CRM-1014
Overview
The Process Lead / Team Leader for the Support Services must be a highly focused person who will ensure a top quality results-oriented and highly successful operations team. He must be results driven and able to take on high targets and keep the team motivated to achieve the goal. This is a role consisting of the three major responsibilities of: End to end Service Delivery, Analytics, Process Improvement, Client relationships & Team Management.
Job Description

Job Responsibilities

  • Driving the team to achieve the set KPI Targets – Performance, Productivity & Hygiene.
  • Be the liaison between the client and the team. Own up Client Engagement and Sales Management for the process
  • Provide overall leadership to the John & Smith team working for the client's process
  • Customer Relationship Management
  • Issue & escalation management & resolution
  • New process innovations & internalization – and continuous improvement
  • Work as a point of contact for end customers for any operational concerns and issues during the transition and steady-state of affairs to ensure efficiency is met
  • Talent Acquisition to ensure the staffing numbers are met for smooth functioning of the delivery
  • Drive governance calls with Customer and senior management to appraise the overall status of the engagements

Attributes Required

  • Sound knowledge of the bpo process and experience in a large consulting environment
  • Experience with independent account management
  • Should be well versed in areas of technology especially, business process design, gap analysis, solution architecting
  • Good knowledge of the BPO Services Sector including outsourcing and offshoring

Critical requisites desired from the Candidate

  • Willing to work in Night Shifts
  • Willing to work on Weekends
  • Significant experience in Solution and Services sales and client management.
  • Proven sales skills, Excellent Communicator, with drive and ambition, result-focused approach
  • Experience in handling International processes for a KPO/BPO setup
  • Outstanding communication, presentation, and interpersonal skills are pre-requisites
  • Need to be creative, adaptable, enquiring and analytical, and enjoy dealing with people from a wide range of backgrounds

Apply Now





Content Writer
India Calicut
02-02-2024
Job type
Full time
Reference
JSS-IT-1022
Overview
A Content Writer, or Content Creator, is responsible for creating a high-quality, informational content to promote their client’s brand, products or services. Their duties include researching and writing content for various platforms, optimising content for search engines and collaborating with other teams like designers and developers to ensure that the content aligns with the company’s brand message.
Job Description
  • Excellent written communication skills
  • Immaculate understanding of grammar
  • Ability to conduct accurate research.
  • Understanding of marketing and branding
  • Knowledge of social media trends and best practices
  • Experience Optimising content for search engines using keywords, meta tags and other SEO techniques.
  • Collaborating with other teams like designers and developers to align content with the company’s brand.
  • Measuring the content’s success by tracking KPIs like website traffic and conversions
  • Creating and executing a content calendar
  • Reviewing, editing and proofreading content
  • Researching and writing high-quality content like product descriptions, user manuals, website content, etc

Qualification :

Any degree (Preffered English, Literature)

Previous Brand Communication

Apply Now





Project Coordinator- Business Process
India Calicut
02-02-2024
Job type
Full time
Reference
JSS-CRM-1013
Overview
The Project Coordinator for the Support Services must be a highly focused person who will ensure a top quality results-oriented and highly successful operations team. He must be results driven and able to take on high targets and keep the team motivated to achieve the goal. This is a role consisting of the three major responsibilities of: End to end Service Delivery, Analytics, Process Improvement, Client relationships & Team Management.
Job Description

Job Responsibilities

  • Driving the team to achieve the set KPI Targets – Performance, Productivity & Hygiene.
  • Be the liaison between the client and the team. Own up Client Engagement and Sales Management for the process
  • Provide overall leadership to the John & Smith team working for the client's process
  • Customer Relationship Management
  • Issue & escalation management & resolution
  • New process innovations & internalization – and continuous improvement
  • Work as a point of contact for end customers for any operational concerns and issues during the transition and steady-state of affairs to ensure efficiency is met
  • Talent Acquisition to ensure the staffing numbers are met for smooth functioning of the delivery
  • Drive governance calls with Customer and senior management to appraise the overall status of the engagements

Attributes Required

  • Sound knowledge of the bpo process and experience in a large consulting environment
  • Experience with independent account management
  • Should be well versed in areas of technology especially, business process design, gap analysis, solution architecting
  • Good knowledge of the BPO Services Sector including outsourcing and offshoring

Critical requisites desired from the Candidate

  • Willing to work in Night Shifts
  • Willing to work on Weekends
  • Significant experience in Solution and Services sales and client management.
  • Proven sales skills, Excellent Communicator, with drive and ambition, result-focused approach
  • Experience in handling International processes for a KPO/BPO setup
  • Outstanding communication, presentation, and interpersonal skills are pre-requisites
  • Need to be creative, adaptable, enquiring and analytical, and enjoy dealing with people from a wide range of backgrounds

Apply Now





HR Coordinator
India Calicut
02-02-2024
Job type
Full time
Reference
JSS-HR-1011
Overview

Business Overview:

Take your next career step at John & Smith with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

You might know us for the great work we do across our wide variety of projects. We're proud to say it's thanks to our people's diversity of thought, expertise and knowledge. And when you join us, you'll be a part of this genuinely collaborative environment, where everyone's voice is valued and treated equally.

At John & Smith, a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more. By living our culture, both as individuals and as a team, we establish and advance our presence as a brand that is global, innovative, and caring. Our culture also leads the way for us to be and become a Company with a Purpose. We try to achieve this by making responsibility personal and adopting sustainability as a way of life at John & Smith.

That is the John & Smith way… to RISE!

What makes a great team? A diverse team!

We are passionate about finding the right people to join our team and we understand that everyone has specific things they want for their personal and career development, so please do speak to us, and let us know what matters to you!

Interested? Get in touch with our Talent Acquisition team! We look forward to speaking with you!

A job isn’t just a job, its who you are!

Additional Information

John & Smith is an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.

John & Smith cares about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.

Job Description

John & Smith are currently recruiting for our expanding HR team based in India. Working as a part of the HR team you will provide support and be responsible for all administrative HR duties. You will be working in a fast-paced environment, working to resolve issues in a timely manner. You will be proactive in approach and a good team player.

Role Responsibilities:

  • Manage the administrative end to end process of an employee life cycle.
  • Co-Ordinating with the team in UK for any issues relating to HR.
  • Providing employment references on request.
  • Support with payroll processing.
  • Answering day to day general queries.
  • All other duties as it falls within the remit of the HR Assistant scope of work.

Experience and skills required:

  • Excellent communication skills both verbal and written
  • Excellent knowledge of Microsoft Office suite
  • Have a proactive approach to problem solving
  • Have the ability to multitask and adapt to an agile working environment
  • Attention to detail is a must

Apply Now





Motion Graphics Designer
India Calicut
01-02-2024
Job type
Full time
Reference
JSS-CD-1023
Overview
John and Smith Solutions is a leading company in the tech industry, specializing in Application Development, Data Analytics, Cybersecurity and Cyber Audit Services. We are looking for talented and motivated individuals to join our growing team. If you are passionate about creating stunning visual content and crafting compelling stories, we want to hear from you! 
Job Description

Roles and Responsibilities: 

  • Create high-quality motion graphics for marketing campaigns, product promotions, and company presentations 
  • Collaborate with the marketing and design teams to conceptualize and execute projects 
  • Ensure all graphics and animations are optimized for various platforms 
  • Keep up-to-date with the latest trends and technologies in motion graphics design 

Eligibility: 

  • Bachelor’s degree in Graphic Design, Animation, or a related field 
  • Minimum 2 years of experience in motion graphics design 
  • Proficiency in Adobe After Effects, Premiere Pro, and other relevant software 
  • Strong portfolio showcasing your best work 

Expectations: 

  • Excellent communication skills 
  • Ability to work under tight deadlines 
  • Strong attention to detail 
  • Creative mindset and problem-solving abilities 

Apply Now





Pre-Sales Coordinator
India Calicut
01-02-2024
Job type
Full time
Reference
JSS-COR-1024
Overview

Take your next career step at John & Smith with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. 

You might know us for the great work we do across our wide variety of projects. We're proud to say it's thanks to our people's diversity of thought, expertise and knowledge. And when you join us, you'll be a part of this genuinely collaborative environment, where everyone's voice is valued and treated equally. 

At John & Smith, a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more. By living our culture, both as individuals and as a team, we establish and advance our presence as a brand that is global, innovative, and caring. Our culture also leads the way for us to be and become a Company with a Purpose. We try to achieve this by making responsibility personal and adopting sustainability as a way of life at John & Smith. 

That is the John & Smith way… to RISE! 

What makes a great team? A diverse team! 

We are passionate about finding the right people to join our team and we understand that everyone has specific things they want for their personal and career development, so please do speak to us, and let us know what matters to you! 

Interested? Get in touch with our Talent Acquisition team! We look forward to speaking with you! 

A job isn’t just a job, it's who you are! 

Job Description

Key Responsibilities: 

  • Networking: Attend various networking activities to research and establish connections with potential clients. 
  • Client Retention: Build and maintain meaningful relationships with our existing clientele to ensure their continued association with our brand.
  • Business Proposals: Craft compelling business proposals and contracts to secure more revenue opportunities from both existing and potential clients.
  • Feedback Management: Regularly review client feedback and collaborate with internal teams to implement necessary service or product adjustments.
  • Market Trends: Stay updated with consumption trends to ensure our offerings align with market demands and remain relevant.
  • Lead Generation: Research potential new leads and stay informed about industry developments.
  • Client Outreach: Proactively contact potential clients through various channels, including social media, phone calls, emails, and face-to-face meetings.
  • Team Collaboration: Work closely with other departments to ensure our offerings are tailored to meet client needs.
  • Administrative Duties: Maintain and update our CRM systems, ensuring all client data is accurate and up-to-date.
  • Onboarding Oversight: Manage and oversee the entire client onboarding process across the organization, ensuring a smooth transition for new clients. 

Requirements: 

  • Education: Bachelor's degree in business, Marketing, or a related field. 
  • Experience: Previous experience in client relationship management or a similar role. 
  • Communication Skills: Exceptional verbal and written communication abilities. 
  • Organizational Skills: Ability to manage multiple tasks and clients simultaneously. 
  • Analytical Skills: Strong capability to analyze market trends and client feedback.
  • Tech-Savvy: Familiarity with CRM systems and other administrative tools. 

Shape Benefits: 

  • Competitive salary package. 
  • Opportunity for professional growth and development.
  • Collaborative and dynamic work environment. 

Additional Information :

John & Smith is an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. 

John & Smith care about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data. 

Apply Now





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