About Us:
John & Smith Group is expanding its eCommerce presence with an exciting new Kids Apparels project based in the United Kingdom. Our Fashion Division is dedicated to delivering exceptional online retail experiences, with a focus on quality products and outstanding customer service.

Role Overview:
We are seeking a dynamic Customer Services Coordinator to be the voice of our brand and ensure exceptional service delivery for our UK-based eCommerce customers. The ideal candidate will be passionate about creating positive customer experiences and resolving issues efficiently.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries via email, phone, and chat
• Process orders, returns, exchanges, and refunds according to company policies
• Track and resolve customer complaints and escalate complex issues when necessary
• Maintain accurate customer records and documentation
• Collaborate with logistics, warehouse, and sales teams to ensure timely delivery of products
• Generate reports on customer satisfaction metrics and service performance
• Identify opportunities for process improvement and enhanced customer experience
• Proactively communicate with customers regarding order status, delays, or potential issues
• Develop and maintain standard operating procedures for customer service processes
• Assist in content creation for FAQ sections and help resources
• Gather customer feedback and share insights with product and marketing teams
• Monitor social media channels for customer queries and coordinate responses
• Participate in regular team meetings to discuss service improvements
• Maintain knowledge of product lines, promotions, and policies to provide accurate information
• Assist with training new customer service team members as the department grows
• Handle special customer requests and provide personalized solutions when appropriate

Requirements:

• Bachelor's degree in Business Administration, Communications, or related field
• 2+ years of experience in customer service, preferably in eCommerce or retail
• Excellent verbal and written communication skills in English
• Strong problem-solving abilities and attention to detail
• Proficiency in CRM software and Microsoft Office applications
• Experience handling multiple priorities in a fast-paced environment
• Cultural awareness and sensitivity to international customer needs

Benefits:

• Competitive salary package
• Provident Fund
• Comprehensive Health Insurance coverage
• Gratuity benefits
• Professional development opportunities
• Collaborative and innovative work environment
• Chance to be part of an exciting international eCommerce venture

John & Smith Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We are committed to creating an inclusive workplace for all employees.

All statutory benefits as per applicable laws will be provided.

About Us:
John & Smith Group is expanding its eCommerce presence with an exciting new Kids Apparels project based in the United Kingdom. Our Fashion Division is at the forefront of innovative online retail solutions, delivering quality products to customers worldwide.

Role Overview:
We are seeking a detail-oriented Accounts Executive to join our team and support the financial operations of our growing eCommerce business. The successful candidate will play a crucial role in maintaining accurate financial records and supporting the wider finance team.

Key Responsibilities:

• Process financial transactions and ensure accurate record-keeping
• Manage accounts payable and receivable operations
• Assist with month-end closing procedures and financial reporting
• Reconcile account statements and resolve discrepancies
• Support budget preparation and financial analysis
• Maintain organized documentation of all financial activities
• Contribute to international finance operations and reporting

Requirements:

• Bachelor's degree in Accounting, Finance, or related field
• 2+ years of experience in accounting or financial operations
• Proficiency in accounting software and Microsoft Excel
• Strong analytical skills and attention to detail
• Excellent communication and organizational abilities
• Experience in eCommerce or retail finance preferred
• Added Advantage: Experience with Zero or QuickBooks accounting software

Benefits:

• Competitive salary package
• Provident Fund
• Comprehensive Health Insurance coverage
• Gratuity benefits
• Professional growth and development opportunities
• Collaborative and innovative work environment
• Chance to be part of an exciting international eCommerce venture
• Exposure to international finance and cross-border transactions

John & Smith Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We are committed to creating an inclusive workplace for all employees.

All statutory benefits as per applicable laws will be provided.

About Us:
John & Smith Group's Fashion Division is a dynamic and growing segment of our business, encompassing retail, wholesale, and eCommerce operations including our exciting new Kids Apparels project based in the United Kingdom. We are dedicated to delivering innovative fashion solutions and quality products to diverse markets worldwide.

Role Overview:
We are seeking an accomplished Assistant Manager - Projects to join our Fashion Division and drive strategic initiatives across our integrated business ecosystem. The successful candidate will orchestrate complex projects requiring seamless coordination between manufacturing facilities, production departments, logistics networks, distribution centers, and technology infrastructure to ensure operational excellence throughout the division.

Key Responsibilities:

• Develop and implement comprehensive project plans that align with divisional objectives and business strategy
• Establish effective communication channels between factory operations, production teams, logistics partners, and distribution networks
• Coordinate with technology teams to implement systems that optimize manufacturing workflows and supply chain efficiency
• Facilitate cross-functional collaboration between design, sourcing, production, quality control, and retail operations
• Monitor production timelines, manufacturing capacity, and logistical constraints to ensure on-time delivery
• Conduct regular performance analysis of production facilities and distribution channels to identify improvement opportunities
• Manage critical project dependencies between manufacturing outputs, warehouse operations, and retail fulfillment
• Implement standardized processes for production planning, inventory management, and distribution protocols
• Liaise with international logistics partners to ensure efficient movement of goods across borders
• Develop contingency plans for supply chain disruptions and production delays
• Analyze production metrics, logistics KPIs, and supply chain performance data to drive strategic decisions
• Coordinate technology integrations between factory management systems, logistics platforms, and distribution software
• Prepare comprehensive reports for senior management on project status, manufacturing performance, and distribution efficiency
• Facilitate training initiatives for production teams and logistics personnel on new processes and technologies

Duration: 1 year with potential for regular employment upon successful completion
Nexavault is seeking motivated and talented individuals for our cybersecurity internship program. This comprehensive, year-long internship offers hands-on experience in the field of cybersecurity and includes training and certification for ISO 27001 Lead Auditor certification.

Responsibilities:
•  Assist in implementing and maintaining cybersecurity measures
•  Participate in vulnerability assessments and penetration testing
•  Monitor security systems and respond to potential threats
•  Contribute to the development of security policies and procedures
•  Support incident response and forensic analysis activities
•  Assist in conducting internal audits and risk assessments
•  Collaborate with team members on various cybersecurity projects

Requirements:
•  Recently completed a degree in Computer Science, Information Technology, Cybersecurity, or a related field
•  Candidates having certification in Cyber Security from EC-Council, CompTIA, OSCP or equivalent
•  Strong interest in cybersecurity and information security management
•  Basic understanding of network protocols, encryption, and security concepts
•  Familiarity with common cybersecurity tools and technologies
•  Excellent problem-solving and analytical skills
•  Strong written and verbal communication abilities
•  Ability to work both independently and as part of a team

What We Offer:
•  Hands-on experience in a real-world cybersecurity environment
•  Mentorship from experienced cybersecurity professionals
•  Training and preparation for ISO 27001 Lead Auditor certification
•  Competitive stipend within the range of 8000 to 10000 per month.
•  Opportunity for full-time employment upon successful completion of 1st year of the internship

John and Smith is committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds.